OFT introduces online licence renewals for property industry

OFT introduces online licence renewals for the property industry

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Are you looking for a faster way to renew your licence? Office of Fair Trading (OFT) online services recently expanded their online property industry licence renewals to include real estate agents, resident letting agents and auctioneers. This means all property agents, salespeople and auctioneers, with the exception of corporate licensees, can renew their certificates or licences online.

We encourage licensees to utilise our online services, which are available through a login and authentication system. This provides users with a prefilled renewal form and the ability to login at any time to track its status through the OFT’s renewal process.

Prefilled forms and status updates can be accessed by creating a Queensland Government account and linking OFT services to the account by answering a few simple questions based on information we already hold in our database. This only needs to be done the first time. If the questions are answered correctly and identity is verified, the renewal form will be automatically filled in with personal information, saving valuable time when submitting a renewal.

A Queensland Government account can also be used to access other Queensland Government services including renewing your driver’s licence or car registration.

If the OFT does not already have enough information in our database to provide a prefilled form, licensees can upgrade their account by providing us with a certified copy of their driver licence or passport by post or by visiting a Queensland Government service centre.

It is not mandatory to create an account and use the portal to renew online. A licence or registration renewal can be lodged online using a non-prefilled form however without creating an account online status updates will not be available.

As with a manual renewal, to renew online real estate agents, resident letting agents and auctioneers will need to provide:
• the prescribed fee
• an audit report for any trust accounts operated (if not already provided to the OFT), or
• a statutory declaration certified by an authorised person if a trust account was not operated.

Employed licensees will also need to provide:
• a letter from their employer to confirm the employment at the address provided on the form.

The OFT’s online services will be available 24 hours a day, seven days a week. Payment options include Mastercard or Visa debit/credit cards, BPAY or pay later (by phone, mail or in person).

Paper renewal notices will still be sent out in the mail and information will be available over the phone on 13 QGOV (13 74 68), at Queensland Government Service Centres and OFT offices around Queensland. We’re just increasing the ways you can access our services.

For more information about OFT’s online services, visit
www.qld.gov.au/fairtradingforms or call 13 QGOV (13 74 68).