REIQ Flood Relief Toolkit for real estate agents

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The REIQ has opened its doors to members and non-members and has created an emergency toolkit to help all Townsville real estate professionals manage the crisis they are facing in the wake of the devastating floods. This toolkit is comprehensive and hard copies will be available at tomorrow’s REIQ Townsville Flood Forums at The Ville Resort and Casino in Townsville.

After a natural disaster there are many decisions to be made and it can be difficult to know the best approach that will serve your clients and the community. Our toolkit and special forums will answer the most pressing questions and help you get yourself and your business back on track.

Commonly asked questions include:

  • Can a buyer terminate the contract of sale if a property has been affected?
  • Who is responsible for getting rid of the mould in a rental property?
  • What happens if a rental property becomes unlivable due to flood damage?
  • What should I do if my own offices have been destroyed?


Special forum

To answer these and many other questions, the REIQ will host a special forum on Wednesday 13 February 2019 at the Townsville Casino for all real estate agents who have been affected by the floods.

The event is offered free of charge and all real estate professionals are welcome, whether they are members of the REIQ or not.

To register for one of the two sessions available (one at 10am and one at 1pm), please go to



We have also put together a handy Disaster and Flood Relief Toolkit that will serve as a reference for many of the questions you might have.

The toolkit includes:

FAQ for sales agents

FAQ for property managers

Fact sheet for property managers dealing with a natural disaster – fire and storm

FAQ Insurance & General Business Matters:  What you need to know before making a claim and how to proceed with your claim.

Office of Fair Trading: What issues do you need to be aware of with regard to the OFT? Can you trade from another premises? What happens if you lost your Trust Account records?

QBCC Information: The QBCC maintains the North Queensland Flood Register which allows consumers to search for licensed contractors who are available to help with repairs. Also, find information on how to rebuild after a natural disaster, how to remove asbestos, emergency building and construction industry contacts, insurance information and more.

Housing help for Queenslanders affected by flooding

REIQ members can also access the toolkit on the Best Practice Toolkit page of the Member Resources area on

Our thoughts are with everyone who has been affected by these devastating floods.

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